Returns, Damages & Cancellations

Because every LeFlore & Henry panel is printed to order, our policies are a little different from a typical home-goods store. Here's exactly where we stand — no fine print surprises.

Made-to-order means final sale

Your wallpaper is produced for your wall, in your selected pattern and size, after you order. For that reason, we can't accept returns or exchanges for change of mind, color preference after printing, or measurement errors. That's precisely why we built the Designer Test Panel: a $39 way to see true color and scale on your wall first, with 25% off your first full order when you're ready.

Cancellations and changes

Orders can be cancelled or changed within 24 hours of purchase, provided production hasn't begun. After that window, your order is in the print queue and can't be modified. Contact us immediately if you need a change.

Damaged, defective, or incorrect orders

If your order arrives damaged, misprinted, or not what you ordered, we will make it right. Within 14 days of delivery, contact us with:

• Your order number
• Photos of the panel showing the issue
• Photos of the packaging and shipping label

Verified defects, print errors, and shipping damage are resolved with a replacement or refund, at our discretion, at no cost to you.

A note on color

Every screen displays color differently, and every room's light changes it further. Minor variation between on-screen imagery and printed panels is normal and isn't considered a defect. For exacting projects, we always recommend ordering a Designer Test Panel first.

Installation issues

We stand behind print quality and materials. Issues arising from wall condition — texture, uncured paint, moisture, or surface preparation — fall outside what we can cover, so please review our Installation & Care guide before you begin.