Refund policy

All LeFlore & Henry wallpaper is printed to order. Because production begins as soon as your order is placed, we're not able to accept returns or exchanges on correctly produced, undamaged rolls — please double-check your pattern, colorway, and quantity before checkout.

Damaged, defective, or incorrect items
If your order arrives damaged, misprinted, or different from what you ordered, email support@lefloreandhenry.com within 14 days of delivery with your order number and photos of the issue. We'll replace the affected roll(s) or refund you — our choice — at no cost to you.

Order changes and cancellations
Because rolls are printed to order, we can only change or cancel an order within 4 hours of purchase, before production starts. After that window, the order is final.

Color variation
Wallpaper color can vary slightly screen-to-screen and, occasionally, print run to print run. Order a swatch first if you're covering a full room — minor variation isn't treated as a defect.

EU 14-day cooling-off period
Because each roll is made specifically for your order, it's exempt from the standard EU right of withdrawal for custom-made goods (Consumer Rights Directive 2011/83/EU, Art. 16(c)). The damage/defect terms above still apply in full regardless of where you're ordering from.

Trade and licensing orders
Custom colorways, bulk trade orders, and licensing agreements are governed by your project quote or license agreement, not this policy. Start a project for trade-specific terms (link that phrase to /pages/start-a-project once pasted in).

Questions
Email support@lefloreandhenry.com — a founder personally handles every order.